Frequently Asked Questions
Everything you need to know about your gear and your journey.
What is your standard delivery timeframe?
We aim to process all orders within 24 hours. Standard shipping typically takes 2-4 business days, while express options are available at checkout for next-day delivery.
How do I return a pair of running shoes that don't fit?
We offer a 30-day return policy for all unworn items in their original packaging. Simply use our online portal to generate a return label and drop it off at any authorized point.
Do you offer gait analysis for online customers?
While we provide in-depth video gait analysis at our physical Run North West hubs, online customers can use our 'Shoe Finder' guide or contact our experts via live chat for personalized recommendations.
Which payment methods do you accept?
We accept all major credit and debit cards, including Visa, Mastercard, and American Express, as well as digital wallets like Apple Pay, Google Pay, and PayPal.
Can I track my order once it has been shipped?
Yes, as soon as your order leaves our warehouse, you will receive an email containing a tracking number and a link to monitor your delivery's progress in real-time.
Do you offer discounts for local running clubs?
We are proud supporters of the local running community. Affiliated club members may be eligible for specific discounts; please contact our support team with your club details to receive your unique code.